From: route@monster.com
Sent: Tuesday, June 14, 2016 5:17 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: IMS Integration
This resume has been forwarded to
you at the request of Monster User xapeix03
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Senior Management Professional Sudhir Kumar Dixit, Prince 2 practitioner & pmp Contact No.: +91
97654 69996
E-Mail: sudhir.dixit1@gmail.com Linkedin
profile – https://in.linkedin.com/in/sudhirdixit
Express entry Application no. E000566107 To work in a challenging environment on core
functions and exploring newer alternatives with the best of Strategic
Planning based on growing IT models and contribute to the success of the
organization by adding values and optimizing resources with the help of Value
Engineering and IT Expertise. ? A competent professional with 18+ years of experience in the
areas of Delivery Management, Program Management, System integration
& transformation, Demand management, Product development, Vendor-Supplier
Management, Pre-Sales & Business development, Strategic planning, business
operations & transition management ? Proven strengths in directing & leading the sourcing, design,
development, and delivery of innovative, cost-effective, customer-focused
technology solutions ? Delivered products/programs in complex technological environment
using Agile project methodology (adopting Scrum & XP) &
implementing best practices from middleware fusion technologies
like SOA/EAI (IBM DP, Tibco) architecture &
leading Cots products in OSS, BSS & NMS stacks from
leading COTS vendors like IBM, Oracle, Tibco, Amdocs, Microsoft, Pitney
Bowes, Conceptwave, Alcatel lucent, Adva, Unisys etc., in technology
like dot net, J2EE & Mainframe for products like Pre-paid, post-paid, 4G
LTE, MVNO, Broadband, TV & Private line in Service fulfilment, Service
assurance, Billing, CRM, Network & Integration domain ? Delivered projects in Re-hosting(from Mainframe to Linux), Migration,
Conversion, Maintenance, Development methodology in Mainframe, Java, .Net,
Web based technology ? Acknowledged as a transformational leader who tenaciously does what it
takes to get the job done and deliver dynamic business results ? Setting up and streamlining Delivery Process for Onshore &
Offshore Delivery Centres; managed services deliveries for multi-million
dollars and multi-year services engagements across multiple locations &
vendors ? Responsible for making strategy & Planning in Business operations
for service management, SLA management, Capacity planning, Availability
planning, Service resolutions & Release planning as per Client’s business
challenges ? Managed large portfolios consisting of large teams in Matrix
governance structure, where different leading vendors like IBM, TCS,
Oracle, Accenture, WIPRO, Infosys who are responsible for delivery in
different phases of program/projects ? Led pre-sales group in Legacy modernization area, which mainly deals in
Insurance domain & helps organization to win new business ? Possess sound knowledge of
Telecommunication, Insurance domains ? Excellent interpersonal and relationship management skills with all
intermediaries, including C-level executives, staff, vendors, and customers. CORE COMPETENCIES
kEMPLOYMENT SUMMARY
E2E Program & Delivery management ð Successfully executed many transformation, Integration &
Transition programs for leading European Telco like Bell Canada, BT, Ziggo
& Mobistar ð Responsible for E2E delivery & manage every aspect of the program
from Concept to Launch under a largely matrix organization delivery structure ð Delivered range of projects in area of Pre-paid, post-paid, 4G LTE,
MVNO, Broadband, TV & Private line using Mainframe & open system
technologies ð Applying best practices from program management area in Agile by
optimizing processes. Keep on creating effective quality gates
with improved exit & entry criteria ð Manage various offshore/onshore team including vendors like IBM,
Oracle, CGI, TCS, Infosys, Wipro etc. ð Risk & Issue management, SLAs/KPI management. Need to make sure
all the issues & risk has been addressed & action items has been
identified in terms of escalations, closure date etc., ð Manage service levels, delivery quality, project metrics and authorize
commitment on schedule / cost / quality for the projects managed ð Regular communication and reporting to business sponsors and/or
clients, publishing delivery dashboard including issue & risk management ð Release planning & Deployment, Go/No Go live planning, management
of PLR (Product launch Review) & service introduction, ORT (Operations
Readiness Testing) in production, training etc. Business Change
& Demand management ð Aligning business objectives (as defined by the stakeholders) with the
IT objectives to prepare effective IT Goals and IT strategy in terms of
integrated Business & IT roadmap ð Major engagements/interaction with CIO, Business Managers, In-Country
Sales Team, Operation Team, Program director, Delivery Hub, Vendors &
Suppliers ð Analyse requirements in terms of priority, technical do-ability
in terms of solution, architecture, network dependencies. Identifying external
dependencies from supplier & vendor dependencies, E2E test environment
readiness, NIT readiness ð Identify and engage stakeholders: Product, Operations, Implementation
team & designers & architects ð Identify and engage Sr Designers & Architects:- Solution Design,
OSS Design, Service (Process) Design, Network Design ð Ensure Customer Experience Improvements measures (RFT, ZPI, CT)
through integration Transition management for service delivery layer ð Responsible of transition management of different areas in Service
Delivery like E2E delivery, Demand Management, SLA/KPI, Release management,
In-Flight projects, Environment management ð Worked with Client’s management team to make strategy for various
phases of transitions including vendors ð Identify infrastructure needs at the program level & make plan to
build required infra at client’s data centre for more then 360+ applications
in scope ð Manage more than 15+ transition out vendor & 30+ delegated vendors Finance & Budget management ð Responsible for SOWs, Capex & Opex budget. Manage financial
aspects like budget allocation, Gross Margin (GM), Operational Cost and
Revenue Targets / Projections for the projects managed ð Collate quarterly E2E Investment proposal & program spend across
all work streams:-Design (Solution, OSS, Service/ Process, Network), E2E
Delivery Mgt, OSS Delivery Mgt, Process, Network and input to PMO according
to agreed timelines. ð Manage change control on E2E spend during quarter ð Approving new CRs Vendor & supplier management ð Manage various types of vendors including Transition out, delegated
& assigned vendors ð Engaging vendors for delivery in program & get the deliverables as
per agreed SLAs ð Approving CRs, Negotiate Cost & delivery time line ð Manage contracts including new contract & SLAs, renewal of
contract etc. ð Weekly status reporting & managing & tracking risks, issues
& delivery from vendors Process improvement ð Ensure Customer Experience Improvements measures (RFT, ZPI, CT)
through Integration & improving current ops processes in products in L2C
& T2R work flow in our solutions ð Applying best practices from program management area in Agile by
optimizing processes. Keep on creating effective quality gates
with improved exit & entry criteria ð Received client appreciations in implementing major process change
initiative in Provide & modify journey or L2C & T2R workflow &
implement STORM tool People Management ð Delivered program/project through large team (up to 50+ resources) of
Tech Mahindra & vendor’s delivery team ð Resource management – Including resource forecast, skill set
forecast, competency development and performance assessments EMPLOYMENT RECITAL 1.
Tech Mahindra Ltd, Pune, India Client Name :
Bell Canada Project Name:
Mainframe Re-hosting (from Mainframe to Linux) Project
duration: Oct-15 till date Project
Location: Belgium & India Role: Service
delivery manager Team Size: 50+ BCE Inc. is Canada's largest communications
company, providing a comprehensive and innovative suite of broadband
communications and content services to consumer, residential, business and
government customers in Canada. Powered by industry-leading investments in
advanced networks and media content, Bell communications services are offered
under the Bell and Bell Aliant brands. These include fibre-based IPTV and
high-speed Internet services, 4G LTE wireless, home phone and business
network and communications services, including data hosting and cloud
computing. Bell has a set
of 80+ applications running on IBM mainframe platform, which eventually need
to be migrated to a Unix / Linux based installation. Currently in phase I, 10 such applications running on the IBM
Mainframe environment selected by Bell, along with associated DB2 and IMS/DB
databases, to be migrated to UNIX / Linux based platform. Roles & Responsibility ð Delivery § Responsible for E2E delivery & program management for
Migration projects § Responsible for making strategy & E2E plan to carry
out Migration activities from design, conversion, data migration, E2E testing
(incluing Regression testing, OAT, SFT) & Deployment activities § Responsible for managing various onsite/offshore team
including vendor’s team § Managing client expectation & relationship on overall
E2E program delivery § Making overall delivery strategies & priorities with
the help of customer § Providing weekly/monthly/quarterly updates & various
stakeholders including C level reporting ð IT planning § Work with client & business to make strategy for next
phase of applications § Engaging new partners to leverage their tools to improve
the productiviy & meet the tight deadling to deliver applications ð Resource management § Managing large team, Staffing - On-shore-Offshore Model,
Identify the resource & skill needs on various phases & make plan for
ramping-up/down to meet the client expectation ð
E2E Financial Management § Responsible for SOWs & CRs in program from Client as
well as from Vendors Client Name :
Mobistar, Project Name:
Transition & Transformation project Project
duration: Jun-14 to Sep-16 Project
Location: Belgium & India Role: Service
delivery manager Team Size: 50+ Mobistar (EURONkEXT BRUSSELS: MOBB) is one of the main actors on the
telecommunications market in Belgium and Luxembourg. The company offers its
residential customers post-paid and prepaid innovative mobile telecom
products and services. On the business market, Mobistar operates DSL fixed
network telephony and high-speed internet, acts as an integrated
communications provider and offers a portfolio of mobility and connectivity
services. Mobistar is also a wholesale provider, offering access to its
infrastructure and service capabilities to its wholesale partners. Mobistar,
with the Orange group as major shareholder, is listed on the Brussels Stock
Exchange. Roles & Responsibility ð System Integration & Transformation § As part of core transformation stream, there are more then
50+ initiatives have been identified as part of OSS/BSS stack, which needs to
be implemented in next 4-5 years. § Responsible for Key initiatives like VoLTE (4G LTE
implementation – Voice over LTE) implementation for post-paid, MVNO, Pre-paid
(VolTE, VoWIFI, Video) & Fix VoIP § Implementation of IBM DP ESB as middle ware § Implementation of NOM (new order management) ð Transition management for service delivery layer § Responsible of transition management of different areas in
Service Delivery like E2E delivery, Demand Management, SLA/KPI, Release
management, In-Flight projects, Environment management § Worked with Client’s management team to make strategy for
various phases of transitions including vendors § Identify infrastructure needs at the program level &
make plan to build required infra at Mobistar data centre for more then 360+
applications in scope § Manage more than 15+ transition out vendor & 30+
delegated vendors ð Delivery § Responsible for E2E delivery & program management for
transformation initiatives § Responsible for making strategy & plan to carry out
transitions from incumbents including vendors § Responsible for transformation initiatives & In-Flight
projects § Managing client expectation & relationship on overall
E2E program delivery § Managing vendors which are transition out & delegated
vendors § Making overall delivery strategies & priorities with
the help of customer § Providing weekly/monthly/quarterly updates & various
stakeholders including C level reporting ð IT planning § Work with demand management & release management at
the organization level to prioritize various transformation, infra, legacy
initiatives to make overall delivery plan as per the commitment ð Resource management § Identify the resource & skill needs on various
initiatives like transformation activities, E2E design, Bas, Inflight
projects, Environment & Infra § Identify & on boarding close to 20 project managers to
handle 100+ Inflight projects ð
E2E Financial Management § Responsible for SOWs in transformation areas at various
stages § Provide estimates & cost related to program including
Capex & Opex Client Name :
Ziggo, Netherlands, Project Name:
Transformation project Project
duration: Mar-13 to May-14 Project
Location: Netherlands Role: Delivery
& Demand manager Team Size: 50+ Worked as a Delivery & Demand manager for Ziggo, which is one of
the leading Telecom & Communication Service providers of Netherlands.
TechM engagement in this account was as the role of SI to transform client’s
legacy IT stack to fulfil its long term business objectives, which is to
reduce time to market, provide access to innovation and improve on quality
and cost, improving its customers’ experience in terms of Right First Time
& improving Cycle Time by using SOA architecture & leading cots
products. ð IT planning: § Central oversight in the demand for IT solutions including
translation into underlying IT components; § Bridging the demand for Ziggo's outsourcing and offshore
parties § Responsible for the establishment and maintenance of the
IT delivery schedule including dependencies ð Delivery: § Managing (Technical) dependencies between different IT
Initiatives & Programs § Consultation & coordination with release management
& with central PMO § Translate customer demand into workloads put upon critical
components § Determine the current and future resourcing needs. § Ensure resources are acquired & implemented in a
timely and cost-effective manner. § Identify usage patterns both short & long term § Monitor and collect performance data of critical
components in current configuration ð Structure & Reporting § An ‘on site’ team acting as liaison between the TechM and
Ziggo teams. § The team will work closely with the Design and Delivery
functions. § Fortnightly Program alignment meetings § Publish monthly performance data reports § Initially the demand function will limit itself to the
Zumba roadmap only. § Service Implementation Client Name :
BT, United Kingdom, Project Name:
Global Etherflow Project
duration: Jan-09 to Feb-13 Project
Location: UK & India Role: E2E
Delivery Manager Team Size: 50+ Jan’09 – Dec-12 E2E Delivery Manger–Global Etherflow Service This is one of the critical programs under system &
process transformation contract. Main objective of the program is to assist
client in accelerating platform based services strategy focus on improving
its customers’ experience of Right First Time & Cycle Time, which in
turns radically reducing the systems estates significantly simplifying the
customer experience in Etherflow based services to existing & new market
in European countries by launching different products & also maintain the
existing products. ð
Demand Management & Business Engagement · Ensure Investment Proposal requirements are prioritised
within Product line · Identify and engage stakeholders: Product, Operations
(Sales, SD, SA, Billing) · Identify and engage Designers:- Solution Design, OSS
Design, Service (Process) Design, Network Design · Ensure Customer Experience Improvements measures (RFT,
ZPI) · Ensure business requirements are met with business
benefits ð
Program Management · Responsible for program & delivery management,
Customer relationship management, people management · Manage End-to-End multiple projects from business
requirements to launch the products ð
E2E Delivery Management activities · Manage program delivery & deliveries for every aspect
of the program from Initiation to Completion/Launch under a largely matrix
organization structure · Manage Stake Holders & Supply Organisations – from
concept to launch · Negotiate SLAs, Contract & Costs · Regular follow up on deliveries & performances using
metrics & issues log · Maintain adequate Customer relationship for deliveries · Rapid Impact Assessment, High level end to end solution
including End to end Service Design, End to End Network design & End to
End Systems design, Implemented Codes into Testing, Integration & User
acceptance Testing, Operations Readiness Testing, Service Introduction
readiness to LIVE. · Regular communication and reporting to business sponsors
and/or clients · Publishing dashboards on the programs & conducting
regular meetings with customers · Perform delivery management through multi supplier like
adva, Unisys, Alcatel Lucent ð
E2E Financial Management · Publication of a quarterly 'value for money' dashboard to
demonstrate reduction in cost of E2E Delivery over time · Collate quarterly E2E Investment proposal & program
spend across all work streams:-Design (Solution, OSS, Service/ Process,
Network), E2E Delivery Mgt, OSS Delivery Mgt, Process, Network and input to
PMO according to agreed timelines. · Manage change control on E2E spend during quarter 2.
Capgemini India Pvt Ltd, Pune, India Jan’06 – Dec’08 as Delivery Manager
and Presales lead The Cap Gemini decided to form an insurance practice group and I was
one of the first few joined in the group as Delivery manager. The
responsibilities of this group include presales and delivery. The Delivery
Services like Consultancy, Development, Maintenance and Support, Migration and
Implementation in the Insurance will be provided by this group. Presales
activities like RFP / RFI / Proactive proposals related to Legacy
Modernization in Insurance domain will be taken care by this group. This is
one of the top 3 initiatives within Kanbay for FY 2006/7. The Attainments: ð
Provided End-to-End solution for a leading
Retirement solution provider head quartered in Denmark. This includes
pre-sales, vendor selection, resource planning, scoping & analysis & successful
implementation of customize solution which led to higher customer
appreciation ð Played key role as part of pre-sales team to win many opportunities ð
Bring lot of automation in solutions like created
re-useable test case management systems for BFSI domain, evaluate leading
COTS products & leverage their capabilities in our solutions 3.
Accenture India Pvt Ltd, Bangalore, India Dec’03–Dec’05 as Project Manager Accenture is a global management consulting, technology services and
outsourcing company. Combining unparalleled experience, comprehensive
capabilities across all industries and business functions, and extensive
research on the world's most successful companies, Accenture collaborates
with clients to help them become high-performance businesses and governments The Attainments: ð
Completed successful implementation of customize
AIS platform based solution for a leading US based Insurance company dealing
in P&C. Sudhir led product factory team which was responsible for product
generation, product promotion for different regions, release management of
new products and improvement by developing new tools to improve the
productivity & quality of deliverables, support onshore / offshore
development team from onsite ð Successfully completed pilot project for policy conversion from legacy
to exstream system for one of the leading US based life insurance company ð Initiated mainframe based maintenance project for one of the leading
US based life insurance company 4.
CSC India Ltd, India Oct’98–Nov’03 as a Project Lead CSC is one of
the top 5 IT Service companies in world. They are the leading IT Consulting
& Service provider in the world The Attainments: ð
Led the Cyberlife RUS project for multiple
clients under offshore model. Defined new project methodology &
estimation techniques for Retrofitting type of projects ð
Developed tools to improve the productivity &
quality of deliverables ð
My project received 2nd highest CSS in whole organization (4.78/5) 5.
EuroLink System Ltd 6.
Jun’96–Sep’98 as a Programmer on Y2k
project 7.
Uptech Gurgoan 8.
Nov’95–Apr’96 as Center head/Sr
Faculty Education: B.E. (Computer Science & Engineering), 1995,
Kumaon Engineering College, Uttaranchal, India Date
of Birth:03rd Jul, 1973 Certifications:Prince 2
practitioner, PMP, CSQA, FLMI I, Database Associates from IBM |
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Languages: |
Languages |
Proficiency Level |
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English |
Fluent |
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Hindi |
Fluent |
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